返金ポリシー

Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To start a return, please first contact us at chericascrafts@hotmail.com items will not be accepted without first contacting us and going thru return process.

Return request

We do accept return request and to insure your return processed is properly completed:  All items must be unopened, unused, with the original tags still intact, if applicable, the product(s) must be in their original packaging, in the same condition it was received, please include your reason for returning

We do not accept returns on downloadable products or gift cards. If you wish to return your item, we must receive your request within (14 days) of the date you received your item.

Refunds

Once we receive your returned item we will review your request and inspect the item. We will send you an email to confirm that we’ve received your item and are processing your request. We’ll follow up with another email once the request has been processed to let you know if your return was approved.

If approved, the money will be refunded to your original method of payment within (two weeks from approval email).  Please note all debit/credit card payment companies are different in the amount of time it will take to credit/confirm a return payment, so it will likely take a minimum of a few days for the refund to show up in your bank statement.

You can always contact us for any return question at chericascrafts@hotmail.com.

Damages and issues
Please inspect your order upon reception/delivery and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products).  Unfortunately, we cannot accept returns on items marked finale sale, or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the purchased item you would like to exchange/replace. Once the return is accepted, make a separate purchase for the new item.

Thank you, for viewing our return policy chericascrafts